Customer Service


FREE shipping Australia wide on orders over $99.

To take advantage of our free shipping service simply place your order through our website and free shipping will be applied at checkout.

For international shipping please contact us before you order on (08) 6365 2213

Many items can also be picked up from our CPAP Clinic in Perth.

NOTE: As an approved agent for Phillips Respironics we will only supply Respironics CPAP equipment after a face to face consultation with one of our fully trained cpap consultants has taken place, either at one of our store locations or via our mobile "in-home or office service".

*Patients living in remote areas may, subject to approval from Phillips Respironics, have their CPAP equipment delivered direct. Please call us for further details on this policy.

**The Phillips Respironics CPAP Policy does not effect our discounted internet pricing. We will continue to offer the best possible discounted pricing on all Phillips Respironics CPAP Products.


FREE Mask or Machine Exchange for 7 days.

Return your item within 7 days of purchase for free and you will be able to exchange the item for another item of similar amount. Any refund from a different value item which has been exchanged may take up to 15 days to be processed. View our Returns Policy here.


We have 3 rules of returns, item(s) must be returned:

  1. Within 7 days of purchase;
  2. Unworn and unused equipment and devices; and
  3. In the original packaging which must be in the original condition.

If your item matches all of these conditions, please call us on (08) 6365 2213 to arrange return.

If your item is faulty.

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.

Returning items with hygiene seals.

Items sealed for hygiene reasons can only be returned if the seal is intact (unless deemed faulty). This includes CPAP masks, seals, filters, humidifier chambers and mask parts.

You are responsible for safely packaging your return to ensure we receive the items in tip-top condition.

We reserve the right to refuse a return if the policy has not been adhered to.

Can I return sale items?

Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns. For more information on how to return items, see our Return Policy.

How do I return my purchase?

Please contact us first on (08) 6365 2213 to discuss the reason for return. How you return your item depends on where you live. See the two different sections below for information about Australian and International returns.

Australian Returns

Returns and exchanges are easy. Follow the steps below:

  1. Call (08) 6365 2213 so our Customer Service team can organise your return request.
  2. Complete the PerthCPAP returns form emailed to you.
  3. Post back your item to us at the following address: Perth CPAP 21 Willcock Street St. Adross 6153 WA - ATTENTION RETURNS
  4. Please ensure you keep a tracking note of your item in case it does not arrive.

We'll email you updates throughout the returns process but just in case, here's how it works.

Returns take 2-5 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account*.

*Credit Card or PayPal: Your refund will be credited into the same account your payment came from.

International Returns

To make a return, please call us on (08) 6365 2213 on weekdays from 8.30am to 4pm AWST so our Customer Service team can organise your return/exchange request.


Australian & International customers: To exchange your item please call our Customer Service team on (08) 6365 2213 on weekdays from 8.30am to 4pm AWST.

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